Frequently Asked Questions

Get answers to common questions about Hair wash.

The Hair wash service typically lasts 45 to 60 minutes, including consultation, scalp cleansing, customized conditioner application and a relaxing full-body massage. Timing may vary based on hair length and any additional scalp or hair concerns.

Yes. We tailor shampoos and conditioners to your hair type—fine, curly, straight or color-treated—ensuring gentle cleansing and targeted nourishment. Inform your therapist about sensitivities so we can select the safest professional products for you.

Absolutely. During consultation we assess scalp sensitivity and choose mild, hypoallergenic cleansers. Pressure and product strength are adjusted to prevent irritation. If you have a diagnosed condition, please let us know beforehand.

No need to pre-wash—our service includes a professional cleanse tailored to your needs. Arriving with unstyled hair helps us assess scalp and strand condition accurately. A quick rinse is fine but not required.

Our stylists use color-safe formulas for treated hair and select conditioners that protect vibrancy and strengthen strands. We avoid harsh sulfates and choose products compatible with your treatment to minimize fading.

Frequency depends on scalp condition and lifestyle. Generally every 2–4 weeks for excess oil or buildup, and every 4–6 weeks for maintenance. Your therapist will recommend a personalized schedule based on scalp health and hair type.